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Who we are. We are Elesita Limited a company registered in England and Wales. Our company registration number is 11788172 and our address is 69 Leas Road, Clacton-On-Sea, Essex, England, CO15 1DY, United Kingdom.
Elesita Limited ("we", "our", or "us") provides a purchase order service (the "Service") that offers hemp-based CBD and other hemp-based products (jointly or severally, the "Products") on this website (the "Site") as provided in these terms and conditions of use (the "Terms").
This agreement ("Agreement") is entered into by and between Elesita Limited and you and is effective as of the date of your use of the site or the date of electronic acceptance. This Agreement sets forth the general Terms of your use of the Site and/or our Services as purchased or accessed through the Site. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
By using this Site and/or placing an order for our Products or Services, you agree to be bound and abide by these terms and conditions and any amendments thereto, and agree that you are at least 18 years of age and eligible to use this site and place an order for Elesita Limited’s products and services. If you do not agree with or do not intend to comply with the Terms, you should not enter the Site or register for the Service. If Elesita Limited has previously prohibited you from accessing or using the Service or any other services offered by Elesita Limited, you are not permitted to access or use our Service.
We may, at our discretion, and at any time, make changes to the Terms. If we make material changes to the Terms we will provide you with notification as appropriate, e.g. by banner pop-up on this site or by email. Any changes shall be deemed to be in effect immediately on publication and your continued utilisation of the Service after modification will constitute your acceptance of the changes.
If you disagree with any changes to the Terms and do not wish to continue using the Service after changes have been made, you may terminate this Agreement by contacting our customer support team via telephone +44-208-059-9428 or by e-mail.
How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order
If you wish to purchase any Product or Service through the Site (“Purchase”) you must create a user profile (your "Account"). Only the Account holder, and those with expressed permission from the Account holder, may create a profile.
You will need the following information to create an Account ("Account Details"):
- (a) Full name;
- (b) Payment card details;
- (c) Residential address; and
- (d) Mobile phone number.
For the purposes of this Agreement "Payment Card" means a current, valid debit or credit card. By providing a Payment Card you authorise us to charge you for any Products ordered as well as any applicable taxes.
Information you provide during registration for the Services can be amended at any time during the registration process by returning to earlier steps and amending the information previously entered.
By Providing us with Payment Card information you confirm that: (i) you have permission to use the Payment Card in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons, including, but not limited to: product or service availability, changes in the regulatory environment or legal status of the Products, errors in the description or price of the product or service. We reserve the right to refuse or cancel your order if a fraudulent or otherwise illegal transaction is suspected.
Managing Your Account Details. All Account Details you submit must be accurate and updated, where appropriate via the "My Account'' area login. You are required to keep your private information including your password confidential. You will not be required to disclose your password to any of our representatives. You should send us a message if your password is lost or stolen, or you suspect any unauthorised use of your account.
Promotional Offers. Any contests, sweepstakes or other promotions (“Promotions”), including but not limited to a free trial period, may be subject to terms and conditions different from these Terms. Any additional and/or differential terms will be disclosed to you at the time of sign-up. You are solely responsible for reviewing any additional terms governing the promotional offer. Promotional costs will only be applicable during the specified promotional period.
BILLING AND PAYMENT
The price of the Products is that quoted on the Site at the time we accept your order. The price will include any applicable value added tax.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
Delivery charges are those quoted on the Site at the time we accept your order. Delivery charges may vary according to the method of delivery and the delivery address you specify in your order.
You authorise us to place a pre-authorisation hold (between GBP £0.02 to GBP £1.00) on your Payment Card to validate your billing address and other Payment Card information. This temporary hold will be released in typically three (3) to seven (7) business days. We advise you to check with your service provider for details of their authorisation arrangements. You must pay for the Products before we dispatch them. We use a third party provider to process your payments. We never hold the Payment Card information that you provide for purchases.
Your Payment Card issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your payment. Check with your service provider for details.
Order Acceptance. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason e.g. limitations on quantities available for purchaseÍ¾ inaccuracies or errors in Product or pricing information or product or ingredient restrictions mandated by national or international law.
Our Customer Service team will contact you if all or any portion of your order is cancelled and/or if additional information is required to accept your order. If your order is cancelled by us after your payment card has been charged we will, issue a credit to your card in the amount of the charge.
STATUTORY RETURNS & REFUNDS
Exercising your right to change your mind. You have the right to cancel your contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire (or a third party other than the carrier and indicated by you acquires) physical possession of the goods or if you have ordered multiple goods and we have delivered them separately, the last good.
To exercise the right to cancel, you must inform us at contact page or +44-208-059-9428 of your decision to cancel your contract by a clear statement (e.g. by a letter sent by post, or e-mail). To meet the cancellation deadline, it is sufficient for you to send the communication concerning your right to cancel before the cancellation period has expired.
Effects of Cancellation. If you cancel your contract as set out above, we will reimburse to you all payment received from you, including the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (see below). We will make the reimbursement without undue delay and not later than: (a) 14 days after the day we receive back from you any goods supplied; or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or (c) if there were no goods supplied 14 days after the day on which we are informed about your decision to cancel your contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Please note that you will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods e.g. by examining them only as you would in a shop.
Without any limitation of your above rights, it will help us to process all your returns more quickly if you do so within their original packaging, with any delivery documentation and a brief written explanation of the reason for the return. We also recommend that returns should be sent by recorded delivery post.
If you have any questions about delivery, cancellation rights or refunds please contact us at +44-208-059-9428 or send us a message. You could contact a consumer affairs adviser or lawyer for more information about your rights.
At our discretion, a refund may be issued without requiring a return. In such cases, we will not take title of the refunded item.
Return merchandise authorization (RMA) numbers are required for all returns and are available upon request by contacting customer service. RMA numbers will be issued within two (2) business days of your request.
ADDITIONAL RETURNS POLICY
Ending the contract where we are not at fault and there is no right to change your mind. In addition to and without prejudice to your statutory rights to cancel and obtain a refund above, we will be prepared to consider further returns, that is after the 14 day period, but up to no later than 28 days (the "Additional Returns Period"). If you have changed your mind during the Additional Returns Period, just contact us to let us know. We will consider any requests for cancellations at our discretion. If we agree to process to cancel an order during the Additional Returns Period, we may deduct from that refund £6.95 as compensation for the net costs we will incur as a result of your ending the contract.
You must notify us within 30 days of the date of delivery if you believe all or part of your order damaged. All claims for damaged and non-received purchases are subject to our investigation.
Should we deem your Product to have been damaged, we will send you a replacement Product or credit your Account. To report a Product issue, please contact our Customer Support Team at +44-208-059-9428. Any credits issued are only available for use up to 30 days past the date issue.
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
ORDER PROCESSING AND DELIVERY
We only ship within the United Kingdom. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
When you become responsible for the Products. The Product(s) will be your responsibility from the time we deliver the Product(s) to the address you gave us.
When you own goods. You own a product which is goods once we have received payment in full.
What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Products to you, for example, selected options or personal details. If so, this will have been stated in the description of the Products on our Site. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum, including reasonable charges incurred by us if your Payment Card is cancelled or declined due to your fault, to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
We may end the Agreement if you break it. We may end the Agreement for a Product at any time by writing to you if:
- you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, selected options or personal details; or
- you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
If you wish to terminate your Account, you may do so by contacting our Customer Support Team at +44-208-059-9428.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
The Service and its original content, features and functionality are and will remain the exclusive property of Elesita Limited and its licensors. Our intellectual property and those of our licensors and affiliates may not be used in connection with any product or service without the prior written consent of Elesita Limited.
We prohibit the use of any content that violates or infringes the copyright rights and/or other intellectual property rights (including rights of privacy and publicity) of any third party. If you believe that any material contained on this Site infringes your copyright or other intellectual property rights, you should immediately notify us of your copyright infringement claim.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Agreement or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Agreement was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products; and for defective Products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
No Medical or Professional Advice
Any information available on this Site, or through Elesita Limited’s or SanitumperCBD social media pages, or any of their employees or agents, whether by telephone, e-mail, letter or other form of communication, is for informational purposes or general guidance and does not constitute medical or other professional advice.
Any health-related information provided through this Site is not a substitute for medical advice and should not be interpreted as treatment recommendations or relied on for medical diagnosis or treatment. Due to the rapid changes in medical science, the information provided on this Site may not be current.
No labels or other information contained on or within any packaging or labelling of our Products is intended as a substitute for advice from your physician. We advise you to carefully read all information provided by the Product manufacturer before consuming the Product and to consult your physician or other healthcare professional regarding any possible interactions between any medication you are currently taking and the Product.
You should not Purchase and/or use our Product if you have a medical condition or are pregnant or have reason to believe that you may become pregnant in the next 60 days.
Products should only be used as directed on its label.
VOID WHERE PROHIBITED
This Site, our Products and Services are intended for use solely by residents of the United Kingdom ages 18 and over. Elesita Limited makes no representation that the information on this Site is appropriate or available for use in locations outside of the United Kingdom. If you access our Site and purchase our Products from a territory outside the United Kingdom, you do so at your own risk. Any offer for any products or services through this Site is void where prohibited.
OTHER IMPORTANT TERMS
We may transfer this Agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement.
Nobody else has any rights under this Agreement. This Agreement is between you and us. No other person shall have any rights to enforce any of its terms
If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Consumer Redress. If you are not happy with the way we deal with any disagreement then you and we may agree to refer the matter to mediation but you and we are not restricted from bringing court proceedings. If you would like to bring a matter to our attention, please send us a message. However, we are not obliged to participate in dispute settlement proceedings before a consumer arbitration board or scheme.
Compliance with Laws
You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of this Site. We may, in our sole discretion, report actual or perceived violations of law to law enforcement or other appropriate authorities. If we become aware of any potential or suspected violation of these Terms we may investigate the alleged violation and take the appropriate enforcement action; we may suspend access to this Site and our Services during any investigation. You agree to cooperate fully with any such investigation. You acknowledge that violations of these Terms could subject you to criminal or civil penalties.
The operation of our Site for the purchase of Products through our Site is governed by English law. Any dispute arising from, or related to, any contract concluded through this Site shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.